BetWorks Privacy Policy – How We Protect Your Data in Pakistan

betworks operates the online betting and casino platform available at betworks.pro, including its website, mobile applications and all associated services. This Privacy Policy describes how betworks collects, processes, stores and protects the personal information of players and visitors who interact with the betworks platform.

When you create a betworks account, make a deposit, place a bet, contact support or simply visit the betworks website, certain personal data is generated or collected. This policy tells you exactly what that data is, why betworks needs it, how long it is kept, and who — if anyone — it is shared with.

betworks takes data privacy seriously. This is not a legal disclaimer written to bury responsibilities in complex language — it is a genuine account of how betworks handles your information. We have tried to write it in plain, straightforward English because we believe players deserve to understand what they are agreeing to.

betworks collects personal data in several ways — data you provide directly, data generated automatically by your use of the platform, and data received from third-party service providers. The following table sets out the categories of data betworks collects and the context in which each is collected.

betworks does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes (beyond identity document photographs required for KYC), or health information, unless specifically required by applicable law or a regulatory obligation.

betworks uses the personal data we collect for clearly defined purposes. We do not use your data beyond these stated purposes without first notifying you and, where required, obtaining your explicit consent.

• Account operation: To create and manage your betworks account, verify your identity, process your deposits and withdrawals, and provide you access to the games and betting markets on the platform.
• Transaction processing: To process and record all financial transactions on your betworks account accurately and to maintain an auditable transaction history for regulatory compliance purposes.
• Identity verification and fraud prevention: To verify that you are who you say you are, confirm you meet the minimum age requirement of 18, and detect and prevent fraudulent activity, money laundering, bonus abuse and other prohibited conduct.
• Customer support: To respond to your queries, resolve complaints, investigate disputes and provide technical assistance related to your betworks account or platform experience.
• Platform improvement: To analyse how players use the betworks platform, identify friction points, test new features and improve the overall experience for all betworks players.
• Responsible gaming: To monitor betting patterns, identify players who may be exhibiting signs of problem gambling, administer responsible gaming tools including deposit and session limits, and fulfil betworks's duty of care to its player base.
• Legal and regulatory compliance: To meet betworks's obligations under applicable laws, respond to lawful requests from authorities, and maintain records required by financial regulations.
• Marketing communications: To send you promotional offers, bonus notifications and betworks news — only where you have provided explicit consent. You can withdraw consent at any time through your account notification settings.

betworks processes your personal data on one or more of the following legal bases depending on the specific purpose of processing:

• Contractual necessity: Processing that is necessary to fulfil our agreement with you — that is, to operate your betworks account, process transactions and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations and financial reporting rules.
• Legitimate interests: Processing carried out for betworks's legitimate business interests — such as fraud prevention, platform security, responsible gaming monitoring and platform analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent — primarily marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting any prior processing.

betworks does not sell your personal data to any third party. betworks shares personal data with third parties only in the following specific and limited circumstances:

• Payment service providers: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card networks, betworks shares the payment data necessary to process the transaction with the relevant payment provider. These providers process your data under their own privacy policies and are independently responsible for the data they handle.
• Identity verification providers: betworks uses third-party KYC and identity verification services to process your CNIC and verification documents. These providers are bound by strict data handling agreements with betworks and may not use your data for any purpose other than identity verification on betworks's behalf.
• Game providers: The third-party game studios whose games appear in the betworks casino lobby may receive limited technical data — such as session identifiers — necessary to operate their games correctly within the betworks platform. Game providers do not receive your personal registration or financial data.
• Analytics and technical service providers: betworks uses third-party analytics and infrastructure providers to operate and monitor the platform. These providers process technical and usage data strictly on betworks's instructions and under contractual data processing agreements.
• Law enforcement and regulatory authorities: betworks will disclose personal data to law enforcement agencies, financial intelligence units or other authorities where legally required or compelled by a lawful order. betworks will notify you of such disclosures wherever legally permitted to do so.
• Business transfers: If betworks undergoes a merger, acquisition or sale of assets, player data may form part of the transferred assets. Affected players will be notified in advance where possible, and any acquiring entity will be required to honour this Privacy Policy.

All third-party data processors engaged by betworks are contractually required to process data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable privacy law. betworks does not knowingly share your data with parties that do not meet these standards.

betworks uses cookies and similar tracking technologies on its website and mobile platform. Cookies are small text files stored on your device that help betworks remember your preferences, maintain your session, and understand how you use the platform.

betworks uses the following categories of cookies:

• Essential cookies: Required for the betworks platform to function. These include session authentication cookies that keep you logged in, security cookies that protect your account, and cookies that remember your language and currency preferences. Essential cookies cannot be disabled without breaking the platform.
• Analytics cookies: Used by betworks to understand how players navigate the platform — which pages are visited most, where sessions end, and which features are used. This data is aggregated and anonymised. betworks uses this information to improve the platform for all players.
• Functional cookies: Used to remember your preferences across sessions — such as your last selected game category, preferred deposit method, or responsible gaming settings. Disabling these cookies means betworks cannot save your preferences between visits.
• Marketing cookies: Used where you have consented to receive personalised promotions from betworks. These cookies help betworks understand which promotions are relevant to you and measure the effectiveness of marketing communications. You can opt out of marketing cookies via your account notification settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the betworks platform properly. Browser-level cookie controls vary by browser and device — consult your browser's help documentation for guidance specific to your setup.

betworks retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain regulatory compliance, and to resolve any disputes or enforce betworks's legal rights.

The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your betworks account and for a minimum of 5 years following account closure, to comply with financial record-keeping requirements.
• Transaction and betting records: Retained for a minimum of 5 years following each transaction, in line with standard financial compliance requirements.
• Identity verification documents: Retained for the duration of your betworks account and for 5 years following account closure.
• Support and complaint records: Retained for 3 years following resolution of the relevant support interaction or complaint.
• Marketing consent records: Retained for 2 years following the most recent marketing interaction, or until consent is withdrawn — whichever is earlier.
• Technical and usage logs: Retained for 12 months from collection for platform security and analytics purposes, then deleted or anonymised.

Where betworks is required by law to retain data beyond the periods stated above, the legally mandated retention period takes precedence. Where retention is no longer necessary, betworks securely deletes or anonymises the relevant data.

betworks implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures are reviewed and updated regularly to reflect evolving security practices.

• Encryption: All data transmitted between your device and the betworks platform is encrypted using TLS 1.2 or higher. Sensitive data stored on betworks servers — including financial data and identity documents — is encrypted at rest using AES-256 encryption.
• Access controls: Access to player personal data within betworks is restricted to staff who have a legitimate operational need for it. All access is logged and audited. Staff with access to sensitive data are subject to background checks and confidentiality obligations.
• Payment data handling: betworks does not store full payment card numbers on its own systems. Card payment data is handled by PCI-DSS compliant payment processors. Mobile wallet credentials are transmitted directly to the relevant provider and not retained by betworks beyond what is necessary for transaction processing.
• Infrastructure security: betworks platform infrastructure is hosted in secure data centres with physical access controls, redundant systems, and regular security assessments. betworks maintains a security incident response process to address any breach or potential breach promptly.
• Your role: The security of your betworks account also depends on you keeping your login credentials confidential. betworks recommends using a strong, unique password for your betworks account and enabling two-factor authentication if available on your account.

As a betworks player, you have the following rights in relation to your personal data. betworks is committed to honouring these rights and will respond to all valid requests within 30 days of receipt.

To exercise any of these rights, contact betworks at support@betworks.pro with a clear description of your request. betworks will verify your identity before processing any data rights request to protect your data from unauthorised access. betworks will acknowledge your request within 5 business days and aim to complete it within 30 days.

betworks uses mandatory age verification during the registration process and before authorising withdrawals to detect and prevent underage access. If you believe a minor has created a betworks account, please contact support@betworks.pro immediately with as much information as you can provide. betworks will investigate and take appropriate action promptly.

Parents and guardians who are concerned about underage access to online gambling platforms are encouraged to use parental control software on shared devices. betworks's Responsible Gaming page contains additional guidance on preventing underage gambling.

The betworks platform may contain references to or integrations with third-party services — such as payment providers and game studios — whose own privacy practices govern data they independently collect. betworks is not responsible for the privacy practices of any third-party service, regardless of any integration or reference on the betworks platform.

When you initiate a payment through Easypaisa, JazzCash, NayaPay, SadaPay or a bank transfer, you will interact with those providers' own platforms and be subject to their own privacy policies and terms. betworks encourages you to review the privacy policies of any third-party service you interact with in connection with your betworks account.

Similarly, the game studios whose games appear in the betworks lobby are independent companies. While betworks only works with reputable, licensed studios who meet betworks's data handling standards, those studios operate their game platforms independently of betworks.

betworks may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. The "Last updated" date at the top of this page will always reflect the most recent version.

Where changes to this policy are material — meaning they significantly affect how betworks processes your personal data or affect your privacy rights — betworks will notify you via a platform notification and/or an email to your registered address at least 7 days before the changes take effect. Minor clarifications or non-material updates will be implemented immediately with the update date noted.

Continuing to use betworks after a policy update has taken effect constitutes your acceptance of the updated policy. If you disagree with any changes to this policy, you should contact betworks support to close your account and withdraw any remaining real money balance before the changes take effect.

If you have any questions about this Privacy Policy, want to exercise a data rights request, or have a concern about how betworks handles your personal data, you can contact us through the following channels:

• Email: support@betworks.pro — mark your subject line as "Privacy Request" for fastest routing to the betworks data team.
• Live chat: Available 24/7 via the chat icon on the betworks platform. Live chat support can direct you to the appropriate team for privacy-related queries.
• FAQ: The betworks FAQ page contains answers to common questions about data privacy, verification and account management.

betworks aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response or resolution within 30 calendar days. For complex requests, betworks will communicate a revised timeline before the initial 30-day period expires.

betworks is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with betworks's response to your privacy concern, you have the right to escalate the matter through betworks's formal complaints escalation process — details of which are available from the betworks support team.